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When Customers Feel Rejected for Placing a Small Order

Many customers have share with us that they were rejected by other suppliers because their order quantity was too small. For new buyers, this creates a feeling of not being “important enough”. For wholesale customers, a small order is often just a test before committing to larger volumes – yet it still ends up being unintentionally dismissed. And that is the quiet, unspoken pain many people experience.

 

This article is written so you know: We do not reject small orders – in fact, we value every opportunity, even the smallest one.

  1. Why do many suppliers reject small orders?

For many manufacturers or traders:

  • Operational and packing costs don’t match small quantities.
  • Small orders often generate losses.
  • Export paperwork and logistics are not efficient at low volumes.

But from the customer’s perspective? A small order is not small – It is:

  • A way to test quality
  • A step toward trust.
  • The beginning of a long-term partnership.

We fully understand that.

 

  1. At Dong Phu – You already receive wholesale pricing from just 1 carton.

We take a different approach.

When you purchase from a carton and above, you are already treated as a wholesale customer.

Whethere you are buying to resell, to test the market, or simply to check quality – Your order will not be rejected because we believe:

A small customer today can become an important partner tomorrow.

 

  1. For export Customers – Our MOQ of 200kg exists to help you, not to reject you.

Due to intentional shipping requirements:

  • Documents, inspection fees, and freight costs are high.
  • Below 200kg, logistics fees often exceed the product value.

So our suggested MOQ of 200kg is designed to save your cost, not to reject you.

But if you need a smaller quantity for testing, we still support you.

 

  1. We value every customer – Because each customer has a unique story.

For Dong Phu, there is no such things as “too small of an order.”

We look at what truly matters:

  • Want to test product quality first? -> We provide samples and guidance.
  • Need to test the market? -> We support small quantities.
  • Need urgent stock to serve your customers? -> We prioritize fast handling

No rejecting. No complicating. No distinction between small and large orders.

 

  1. Parnership matters more than order size.

What we value most is not the number of kilograms you order.

  • The trust you place in our cashews.
  • The opportunity to support your business journey.
  • The sincerity behind choosing us – even for your first small carton.

 

If you have ever felt rejected elsewhere for placing a small order, let Dong Phu show you something different:

  • We do not reject customers – we only look for the best way to support you.
  • Every opportunity, even the smallest one, matters to us.

 

If you’d like guidance on order quantities or want to test our quality before scaling up, we are here to support you anytime.

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