Customer trust is built not only product quality but also on reliable after-sales support. Many customers have experienced situations where “once the purchase is made, the responsibility ends” – no response when issues arise, or difficulties when requesting a return or replacement.

This is exactly why new customers hesitate to try a new supplier, and existing customers may slowly walk away.

We understand this very clearly. No one wants to work with a supplier who ships the goods and then… disappears. That is why after-sales support is one of our strongest commitments.

The customers’ biggest fear: “What is the product is not as described?”

For wholesale buyers, retailers, and international B2B partners, receiving products that do not match the expected quality can lead to serious risks:

Losing resale customers
Damaged brand reputation
Financial loss from inventory
Disrupted supply chain or business plans

So the fear of not receiving support when problems occur is completely understandable.

Customer from Qatar ordered 10 tons of Dried Cashews

The Solution: Transparency – Commitment – Full Support

To help customers buy with confidence and build long-term partnerships, we provide clear, fast, and transparent support policies:

Fast support for both domestic and international customers

Whether you are in Vietnam or overseas, out team responds quickly and handles issues promptly. No long waiting times, no customers left to solve problems alone.

1:1 Replacement or strong compensation for the next order

1:1 replacement or significant discounts for your next order. This commitment ensures you no longer have to worry when placing large-volume orders.

Support in resolving issues and preventing repeat problems

We don’t just fix the issue – We analyze the cause and adjust future batches to ensure stability and consistency.

Full documentation support for B2B worldwide

International partners require proper documents for customs clearance, quality control, or working with supermarket chains. We always prepare complete documentation, including ISO, CO, Invoice and Packing List, Additional export documents (upon request).

A delicious product is only the beginning.

A strong support policy is what keeps customers coming back.

That is why we always work with the mindset:

No avoidance
No excuses
No letting customers suffer losses

Let us provide you with premium Vietnamese cashews – along with a seamless buying experience, reliable communication, and complete after-sales support from start to finish.

Dong Phu Cashew – We don’t just sell cashews – We deliver a piece of Vietnamese spirit to you.

📞 Hotline: +84 98 570 6499 (Mr. Dong) | +84 975 346 278 (Ms. Evelyn)
📧 Email: dongphufood@gmail.com | dongphu.customerservice@gmail.com