Many customers have “paid the price” for not clearly understanding the difference between a direct factory and a trading company. They often share that they are unsure who they are actually working with, leading to common concerns such as:

• Is the price being marked up?
• Is the quality truly as described?
• The test sample was good, but the actual delivered goods were different.
• When issues arise, who is ultimately responsible?

How is a trading company different from a direct factory?

Trading Company:

• Acts as a bridge between factories and the market
• Strong in sales, logistics, documentation, and import-export procedures.
• Suitable for buyers who value convenience, flexibility, and fast handling of multiple tasks.

Trading companies often advantages in flexibility, wide networks, and quick sourcing capabilities.

Direct Factory:

• Direct production, raw material control, processing, packaging, and quality management.
• Standardized quality processes that are continuously monitored.
• Clear responsibility from raw materials to finished products.
• Suitable for customers who need factory-direct pricing, clear technical specifications, and strict quality control

How should customers choose the right model?

Instead of asking, “Should I work with a factory or a trading company?”, customers should ask more specific questions:

• Do you need factory-direct pricing, or an all-in-one convenient solution?
• Do you require deep product customization, or simply standardized products delivered quickly?
• Do you have your own import-export team, or do you need full support?

So what can Dong Phu offer?

At Dong Phu, we are fortunate to operate within a relatively complete value chain, giving customers greater flexibility in how they choose to cooperate.

• Linked growing areas: Enabling control of raw materials, seasonality, and quality from the source.
• A direct factory: Allowing full control over roasting, drying, grading, and packaging based on requirements.
• An import-export documentation team: Supporting certifications, standards, and procedures for international B2B clients.
• Experience working with both trading companies and direct buyers: Understanding the distinct needs of each group.

What does this mean for our customers?

• You can work directly with our factory when deep quality control is required.
• Or Combine with a trading model to optimize speed, cost, and internal resources.

We do not position ourselves as a replacement for any party. Instead, we choose to complement the ecosystem – where every role has its value, and the shared goal is to deliver stable, transparent, and trustworthy cashew products to customers.

Clear roles. Mutual respect. Every cooperation model matters.